June 13,2025
RED FM News Desk
Uber Eats Canada is allegedly charging customers hidden fees with their orders, according to a proposed class-action lawsuit.
The statement of claim, filed last month in the Ontario Superior Court of Justice, accuses the food delivery service of concealing an additional service fee within the delivery costs.
According to the claim, Uber labels this fee as variable based on the order amount — typically around 10% of the total before any discounts or promotions are applied.
However, the lawsuit claims the fee is actually structured: $2 for orders under $20, up to $4 for orders over $40, and around 10% for orders that fall between those amounts.
The fee was allegedly buried under the “Taxes & Other Fees” section and was not clearly disclosed during the ordering process, such as when users view menu prices. The filings also note that this extra charge only applies to delivery orders, not pickups.
Toronto law firm Koskie Minsky LLP, representing the class, argues this practice misrepresents the true cost of using Uber Eats and describes it as a clear example of “drip pricing,” where additional costs are revealed only at the final stage of a transaction. According to the Competition Bureau Canada, this kind of practice occurs when a company advertises low prices to attract customers but then adds mandatory fees later making the advertised price essentially unattainable. This does not apply to fixed charges like harmonized sales tax.
The Bureau says there are warning signs to watch for, such as when the final price doesn’t match the one initially shown, or when you have to scroll down or read the fine print to uncover the true cost of a product.
Uber One members pay nearly $10 per month for various benefits, including 5% off orders and waived delivery fees on eligible restaurant purchases over $15.
However, the proposed class-action lawsuit claims that a Toronto-area woman, who was an Uber One member from October 2023 to December 2024, still paid $28.50 in service fees across eight delivery orders—despite her membership.
The suit alleges that Uber Eats misrepresented the Uber One membership and its perks, asserting that service fees were applied to members on every delivery order, regardless of whether the $15 minimum was met.
Uber Eats says they cannot comment on the class action lawsuit but they are taking the allegations very seriously ,They believe in transparency in pricing practices. Any Canadian who has placed an order for delivery on Uber Eats on or after May 16, 2023, may be eligible to participate in the lawsuit, as well as Uber One subscribers.
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