December 16, 2025
Parteek Singh Mahal
The City of Surrey announced the launch of a new interactive chatbot today designed to provide residents and business owners with instant, 24/7 answers regarding waste collection schedules, recycling rules, and local cleanup programs.
The new “waste chatbot” aims to streamline customer service by making information easily accessible, eliminating the need for calls or emails for common inquiries. Users can quickly determine what materials belong in each bin, book free large item pick-ups—including for mattresses—and locate the nearest Recycling and Waste Centre.
Mayor Brenda Locke highlighted the accessibility and environmental benefits of the digital tool. “We’re excited to introduce the waste chatbot as a way to make information more accessible,” said Mayor Locke. “Available 24/7, it makes it easier for residents to do the right thing when it comes to waste and recycling collection and disposal, supporting a cleaner, more sustainable Surrey.”
This initiative builds on the City’s commitment to digital innovation for customer service, following the successful introduction of the Development Inquiry Assistant chatbot last year, which aids the public with questions related to renovating, development, and construction.
The chatbot uses information from the city’s Sorting Guide and Collection Calendar to answer questions, including specific collection days. The City also noted an important change regarding the annual calendar distribution: due to uncertainty surrounding potential Canada Post strike notices, the 2026 waste collection calendars will not be mailed this year. The calendar booklet is available online, and residents who prefer a paper copy can pick one up at City Hall, the Operations Centre, local recreation centres, and libraries.
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