January 23,2026
RED FM News Desk
Canada’s largest airlines are opposing a legal challenge that critics say restricts travellers’ rights.
On Wednesday, Air Canada, WestJet, Air Transat, and Jazz Aviation requested to intervene in a case questioning whether decisions by the Canadian Transportation Agency (CTA) on passenger complaints should be made public.
Since 2023, a complaint resolution process has barred both passengers and airlines from sharing the outcomes of disputes—covering issues like accessible travel or flight cancellations—unless both parties agree to lift confidentiality.
Air Passenger Rights launched a constitutional challenge in Ontario’s Superior Court of Justice in June, arguing Canadians should be able to see the CTA’s rulings. Group president Gabor Lukacs says the confidentiality rules act as a “gag order,” infringing on freedom of expression and preventing passengers from informing others about their rights.
According to CityNews report the airlines counter that complaints often include sensitive information that could harm commercial interests or compromise the privacy of passengers and employees.
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