August 25,2025
RED FM News Desk
Air Canada passengers seeking to file complaints with the regulator over issues during the flight attendants’ strike should expect long delays.
The Canadian Transportation Agency (CTA) reported a backlog of roughly 85,000 air travel complaints as of Aug. 14, just two days before the strike began.
The backlog has been expanding since the federal government introduced rules in 2019 that set compensation amounts for flight delays, cancellations, and related issues.
Although the CTA launched a new system in 2023 to boost its capacity for handling complaints, the number of submissions has continued to rise. Over the past three years, the agency has received more than 42,000 complaints annually, up from about 12,000 in fiscal 2021–22.
In the 2024–25 fiscal year, the CTA resolved over 33,600 complaints—a notable increase from prior years—but this has not been enough to reduce the growing backlog.
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