February 2,2026
RED FM News Desk
Deaf and hard of hearing customers will now find it easier to access ICBC driver licensing services, thanks to the introduction of B.C.’s first virtual, on-demand American Sign Language (ASL) interpretation program at five locations across the province.
ICBC has teamed up with Burnaby-based, Deaf-owned Convo Communications to roll out the free service, known as Convo Access. The program provides live ASL interpretation through a secure video call on a mobile device. Beginning in April, the service will be expanded to all ICBC driver licensing offices.
Customers can access the interpretation service by scanning a QR code with their smartphone to connect instantly with an ASL interpreter through a secure video link — no app or download required.
The ASL service can be used for routine driver licensing matters, including:
- Renewing or replacing a driver’s licence or identification
- Paying or disputing a ticket
- Requesting a copy of a driving record
The service is currently available at the following ICBC driver licensing offices:
- Burnaby (Metrotown): 232-4820 Kingsway
- Kamloops: 937 Concordia Way
- Kelowna: 1720 Springfield Road
- Surrey (Guildford): 10470 152 Street
- Victoria: 1-1150 McKenzie Avenue
ICBC says the expansion reflects its broader commitment to improving accessibility for both customers and employees across the province.
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